TERMS & CONDITIONS

Wintersun Caravan and Tourist Park adopts the following terms and conditions for reservations.

Reception hours: 8.30am – 6.00pm 7 days  (til 5.00pm Oct – March) If you are arriving late, please pay in full by credit card (or by direct deposit if booking ahead of time) and a “Welcome Pack” including a key, park map and receipt will be left in the safe to the right of the reception door. Please phone our staff on the day of arrival to obtain your 4 digit code to open the safe. Please return the key to the safe if you depart early in the morning. (Keys are not required for caravan/camping sites).

Check-in: after 2.00pm and Check-out: strictly 10.00am.

Once you have made a booking you have entered into a contract with Wintersun Caravan and Tourist Park. For accommodation bookings you will be required to leave a credit card number as a security bond when you check-in. In the absence of a credit card, a $100 cash bond will be required. The bond will be refunded once the room has been inspected by management at the time of check out.

If a booking is cancelled with more than 24 hours notice prior to check-in, the deposit will be refunded less a 15% cancellation fee or alternatively the deposit less a 15% cancellation fee may be retained in a client account to be used within a 12 month period.  NO refunds apply for late cancellations or for amendments to bookings following check-in. This means that if you choose to leave earlier than expected after you have checked in, you are not entitled to a refund.

PLEASE NOTE THAT FOR ALL ONLINE BOOKINGS, THERE IS A NO REFUND POLICY SO PLEASE CHOOSE YOUR DATES CAREFULLY.

All accommodation and other buildings are NON SMOKING.

A maximum number of occupants applies for each chalet type, as noted on Wintersun Caravan and Tourist Park website and cannot be exceeded. If on arrival the number of people exceeds the maximum for the accommodation type, we reserve the right to decline the booking.

Minimum age to make a reservation: 18. A responsible adult must accompany any persons under 18.

Accommodation is serviced on departure only or once a week for long term guests.

If you require a cot or highchair, please make arrangements before arrival by phoning (08) 99 418 150. Cot hire is $10/night. These items are subject to availability.